Delivery Info & Policy

Which company will be handling the delivery?

We use Royal Mail and APC delivery services. The courier used to deliver your order will be dependent on the weight of the package, please find the relevant details below.

Where will you deliver to?

Our standard delivery service applies to Mainland UK only. Other destinations may be possible but require a delivery quotation. Please send an email with your product requirements and postal address to hello@casacoffeeroasters.co.uk for a delivery quote.

How much do you charge?

Orders over £30 are free, and you can collect also for free. All free orders are sent using Royal Mail Tracked 48, and there is the option to upgrade to Royal Mail Tracked 24. Please note, this service aims to deliver within 24 hours of dispatch and not from when the order was placed.

How long until I receive my order?

For coffee orders,we post them between Monday to Wednesday. Most of our coffees are roasted fresh to order, but to ensure freshness, we may dispatch coffee roasted within a 7 day period.  Web orders received after Wednesday, may be processed until the following week.

For Brewing accessories and equipment we aim to have these goods with you within 7 working days of order placement.

Do I need to be in to receive delivery?

For orders shipped via Royal Mail, a missed delivery may result in your package being taken to your nearest Royal Mail Collection Office. Please find more information on Royal Mail missed delivery here. http://www.royalmail.com/personal/help-and-support/what-happens-if-you-cant-deliver-something