FAQ's
General roastery questions
Having built our foundations as a family business, we take great care in working alongside ethically conscious business’. As a business we take pride in using post- consumer recycled plastics and fully recyclable carbon-neutral packaging and making mindful choices to help reduce the environmental impact on the wider coffee industry. And we carefully select and source our coffees from farms and cooperatives that are focused on a better, more sustainable and long lasting future for their communities.
Read more about us and our partners here
All web orders are posted between Monday to Wednesday. You will be notified by email when your order is complete, please check your spam folder. Any orders received after Wednesday, may be processed the following week. Free Royal Mail Tracked 48 delivery on all orders over £30 (UK only)
We enjoy working with people that share our passion of providing quality coffee in an ethical way.
If you are an independent coffee shop, restaurant or deli we can offer you everything you need including machinery, barista training and of course, great tasting coffee. Our work as a wholesale supplier is to make the “coffee” part of your business as hassle-free as possible so you can focus on the bigger picture.
Learn more about our Wholesale services by clicking here or call us on 01274 595841 for a friendly chat or email hello@casacoffeeroasters.co.uk
Orders over £30 are free, and you can also collect for free. All free orders are sent using Royal Mail Tracked 48, and there is the option to upgrade to Royal Mail Tracked 24.
All orders under £30 are:
Royal Mail 48 Tracked: £3.90
Royal Mail 24 Tracked: £4.80
Please note, this service aims to deliver within 24 hours of dispatch and not from when the order was placed.
Please contact us ASAP and we can help.
Office hours: Mon-Fri 9.00am – 5.30pm.
Call us on: 01274 595841
Subscriptions
Signing up to one of our subscriptions means you will never run out of your favourite coffee! Choose from our curated subscription options: Roaster’s Choice, where our head roaster hand-selects fresh and unique coffees for every delivery; or choose from our best-selling favourites from our Core Range.
All coffee subscriptions include free tracked shipping. Or if you prefer you can pop by our roastery and pick it up, we’ll inform you by email when its ready.
We despatch all subscriptions the day after we receive it (Monday to Friday)
Yes, you can either choose one of our weekly, fortnightly or monthly subscriptions (which will continue until cancelled) or choose a fixed three month subscription.
Make sure you enter the persons email and postage address in ‘Ship to a different address’.
Give a gift of coffee now: https://casacoffeeroasters.co.uk/coffee-subscriptions/
Simply login to your account here: https://casacoffeeroasters.co.uk/my-account
You can see your active subscription along with the rest of your details.
Yes of course, login to you account here: https://casacoffeeroasters.co.uk/my-account
Click on subscriptions then ‘View’. Here you can pause or suspend your subscription.
Please note, if you pause your subscription, when you re-enable it your next subscription date will remain the same. So if you have a monthly subscription on the 8th and you pause it on the 6th and don’t activate it again till the 15th, you won’t be charged again until your intial renewal date of the 8th.
Yes of course, login to you account here: https://casacoffeeroasters.co.uk/my-account
- Navigate to the My Subscriptions section.
- Click on View on the desired subscription to get the subscription details.
- Click on Change Payment.
- Select the new payment method.
- Click on the Change payment method to save the new payment method.
Login to you account here: https://casacoffeeroasters.co.uk/my-account
Find the ‘Addresses’ section and simply edit your shipping information.
You can cancel your subscription in your account / subscriptions https://casacoffeeroasters.co.uk/my-account
Or you can contact us and we will do it for you, confirming your name, address and subscription .